Our consummate pre-sales service includes product introduction and consultation service. We are willing to have your inquiry, know your requirement and help to select the suitable tungsten carbide products and rock drilling tools for you.
After your purchase, appropriate way of transportation will be chosen to guarantee the products are delivered to you on time, accurately and completely. We will guide you to correctly use our carbide products and rock drilling products and assist you to solve arising problems in use.
The e-mails, phone calls and visits, which are related to the quality of our product, packing, delivery and service, will be dealt with immediately. If there is any customers' loss that caused by our product quality, we will take the responsibility for product exchange, return or compensation.
We will visit our customer and care for those key customers to truly know their demand. And the information about customers' feedback to the quality of our carbide inserts, tungsten carbide blanks, tungsten carbide components, and other carbide products will be collected. If our product goes wrong, we are willing to response to your request and provide value-added service. We can answer your questions, rule out problems on site, provide product exchange, return and proper compensation, etc. If it is not our fault, negotiated settlement is advisable.